Setup and operation of the Receiver T Connect: Troubleshooting
1. Lisa-Signolux basic functions
The receiver does not work.
- Check if the power supply unit is connected and receives power.
- The rechargeable batteries may be inserted incorrectly. Ensure the correct orientation of the rechargeable batteries.
- The transmitters and receiver are out of transmission range. Try using the transmitter or receiver at a different location.
The transmission range is reduced
- Metal structures and other building materials can reduce the transmission range. If possible do not mount the transmitter or receiver near or on metal parts.
- Interference from other devices. Avoid setting up Lisa-Signolux devices close to mobile phones and display screens.
- Walls and ceilings reduce the range. Reduce the distance between the transmitters and the receiver or try a different location for the devices.
The red status LED lights up with an alert
This indicates a low battery in the according transmitter. Insert new batteries in the transmitter.
There is no alert tone.
- Check the position of the mode selector switch on the rear of the receiver. In position 2, the alert tone is off. The current selector position can be seen within the app.
- Ensure that the volume control is not set to the lowest setting.
The flash does not work.
- Check the position of the mode selector switch on the rear of the receiver. In position 0, the flash is off. The current selector position can be seen within the app.
When trying to pair a transmitter, a different icon lights up.
- The transmitter you are trying to pair has already been paired with the receiver. Delete the transmitter from the unwanted icon before linking it to a new icon.
2. Connect-functions
Please note: The range of functions depends on the smartphone manufacturer, operating system, firmware, granted authorisations and other settings!
The following points always be checked first in any case:
- Is Bluetooth° and WiFi active on the mobile device?.
- Is the HT-Connect-App active?
- Is the HT-Connect-App connected with the "Receiver T Connect"?
- Check within the HT-Connect app whether event icons or the entire notification function have been deactivated.
The phone does not receive any Lisa-Signolux event messages.
- Check whether Bluetooth / WLAN are activated on the phone.
- Check whether the HT-Connect app is active.
- Check whether the HT-Connect app is connected to the device.
- Check within the HT-Connect app whether event icons or the notification function have been deactivated.
No notifications from the phone are signalled on the Lisa-Signolux devices
This function is severely restricted on iOS devices. Notifications cannot be signalled. Incoming phone calls are only displayed when the display and the HT Connect app are active and in the foreground. In standby mode, incoming calls are generally not signalled.
Android™-devices: Check whether the HT Connect app is active. Check the authorisations granted for third-party apps such as WhatsApp™ and other messenger services.
Android is a brand of Google LLC.
The Bluetooth connection cannot be established.
- Check whether Bluetooth is activated on the phone.
- Switch the phone’s Bluetooth function off and on again.
- Close the HT Connect app and activate it again.
If the problem persists:- Press and hold the reset button on the back of the device with a ballpoint pen until the blue light in the flash zone lights up - and then release. This resets all connection settings of the receiver.
- Uninstall the HT-Connect app and reinstall it.
The WiFi connection cannot be established.
- Make sure that the registration details and your WiFi network password have been entered correctly.
- Close the HT-Connect app and reactivate it.
If the problem persists:- Press and hold the reset button on the back of the device with a ballpoint pen until the blue light in the flash zone lights up - and then release. This resets all connection settings of the receiver.
- Uninstall the HT-Connect app and reinstall it.